FAQ

Check out the answers to the most frequently asked questions.

How long will it take for my order to arrive?

- Orders to The Netherlands: 1 day.
- Orders to the Benelux: 1-2 days.
- Orders to Europe: 1-4 days.
- Rest of the World: 1-9 days.

With which company do you ship the orders?
- We have chosen to use the most sustainable shipping option for our webshop. We work together with PostNL to offer fast & sustainable delivery worldwide.

Why should I order at Fiastra.shop?
- All products are made in the Netherlands, so we skip many production processes (for example no boat from China needs to come to us, because we produce everything ourselves).
- All products are sustainable, all materials we use for producing our products are sustainable.
- We produce everything ourselves, so we have a better idea of what sells and what does not, and we do not have a surplus of products.
- Unique design & quality, we use a high quality standard for our products and all our products have a unique design that you have never seen before.
- Low prices, due to our unique production processes we can reduce the prices of our products. Better for you, nature and us.
- The products of Fiastra.shop are made from recycled material.

Can I return my order?
Yes you can! With us you can always easily & quickly return your package within 30 days. Go to our return portal to register your return: fiastragroup.myparcel.me

Can I track my order?
Yes, we always provide a track & trace code with our orders, unless otherwise indicated. You can track your package through our order portal: fiastragroup.myparcel.me

Where are your products made?
- All our products are sustainably made in the Netherlands.

Where do you ship your orders from?
- Everything is shipped from the Netherlands (Leiden).